Privacy Policy

This privacy policy explains how Surface Specialists collects, uses and protects the personal information you provide when you use this website or make an enquiry about resin flooring, resin driveways or garage flooring. We are committed to protecting your privacy and handling your information responsibly.

Who we are

Surface Specialists operates this website and helps customers in the North West of England and across the United Kingdom find a suitable specialist flooring contractor. For the purposes of data protection law we are the data controller for the personal information collected through this website. If you have any questions about this policy you can reach us through our contact page.

Information we collect

We collect the information you choose to give us when you complete an enquiry form, request a quotation or contact us by email or phone. This typically includes your name, email address, telephone number, postal address or project location and any details you share about the work you need. We also collect limited technical information such as your IP address, browser type and pages visited through analytics tools.

How we use your information

We use your personal information to understand your enquiry, pass it to a specialist contractor who can carry out the work and answer any questions you have. The contractor will contact you directly to arrange a survey and provide a quotation. We may also use your information to improve our website and services. We do not sell your personal information to third parties.

Lawful basis for processing

Under UK GDPR we rely on legitimate interests to handle your enquiry and match you with a suitable contractor from our network and on consent where you have agreed to receive marketing or where required for certain cookies. You can withdraw consent at any time.

How long we keep your information

We keep enquiry records only for as long as needed to deal with your request and pass it to a contractor and for a reasonable period afterwards in case you get back in touch. We retain business records for as long as required to meet our legal and accounting obligations. We delete or anonymise information we no longer need.

Sharing your information

When you make an enquiry we pass your information to a specialist contractor so they can contact you to arrange a survey and quotation. That contractor is a separate business and once your details are passed on they handle your information as an independent data controller under their own privacy policy. We may also share information with service providers who help us run our website and business such as hosting and analytics providers, who are only permitted to use your information to provide their service to us. We may disclose information where required to do so by law.

Cookies and analytics

This website uses cookies and similar technologies to help it function and to understand how visitors use the site. Analytics tools such as Google Analytics collect anonymous information about page visits and traffic sources. You can control or disable cookies through your browser settings although some parts of the site may not work as intended if you do.

Your rights

Under UK GDPR you have the right to access the personal information we hold about you, to ask us to correct it if it is inaccurate, to ask us to delete it, to restrict or object to how we use it and to ask for a copy in a portable format. To exercise any of these rights please contact us through our contact page and we will respond within the time limits set by law. Where your information has been passed to a contractor you may also need to contact them directly to exercise your rights over the information they hold.

Data security

We take appropriate technical and organisational measures to protect your personal information against loss, misuse and unauthorised access. While no method of transmission over the internet is completely secure we work to safeguard the information you share with us.

Complaints

If you are unhappy with how we have handled your personal information you have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection. We would ask that you contact us first so we have the chance to put things right.

Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices or the law. Any changes will be posted on this page with an updated revision date.

Contact

If you have any questions about this privacy policy or about how we handle your personal information please get in touch through our contact page and we will be happy to help.